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For app, privacy, purchase, safety or account questions, write to us. A person answers.

Shiva and Parvati sit on the snowy summit of Kailash above the clouds

Delete your account

Open the app, go to You, choose Delete account, and confirm. Once the app confirms deletion, your account and profile no longer exist. Your encrypted ritual archive, character observations, token balance and ledger, recognition data, matches, conversations, push token and app-held purchase status are removed with them. Removal of private profile media and the external RevenueCat record may remain queued in a restricted cleanup system until deletion succeeds. Safety reports, any message you deliberately shared with a report, and related records of safety decisions may remain in a restricted review system for no more than 24 months from the date each record is created. They are used only for safety review, appeals and legal response. These restricted records may keep an opaque account reference needed to understand a report, but they do not keep your account or profile active. Store purchase records follow the store's retention rules. If you cannot open the app, email support from the address used for your account.

Delete single things

To remove a diary sentence without deleting your account, open the Diary and use the remove control on that sentence. This deletes its local copy, the cloud ciphertext and the AI-analysis metadata that belonged to it. Every film in Your little cinema can be deleted on its own. You can switch matching off in You, then Settings, and block or report a person from an introduction or a conversation. If you cannot use the app, email support from your account address and say which data you want removed.

Export your journal

Open You, then Export my journal. This creates a readable dated copy with the sentence text and the reflection details available on that device. It is not a full account export and does not fetch other server-held profile, purchase, matching, chat or account records. Because journal encryption is bound to your device, export before replacing or restoring your phone if you want to keep a readable copy.

Purchase help

Token packs are one-time purchases through the store account that made them. Refunds follow the store's own rules. If a completed purchase is not showing in your balance, write to support and we will check it.

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